Refund & Returns Policy

At Loewe Cat Eye Sunglasses, we stand behind the quality of our authentic designer eyewear. We offer a comprehensive 30-day return policy to ensure your complete satisfaction with your purchase.

To be eligible for a return, your Loewe cat eye sunglasses must meet the following conditions:

• Original Condition: Items must be unworn, undamaged, and in their original condition
• Original Packaging: Must include the original case, cleaning cloth, authentication cards, and packaging
• No Modifications: Sunglasses must not have been altered, repaired, or modified in any way
• Prescription Lenses: Custom prescription lenses cannot be returned unless there's a manufacturing defect
• Proof of Purchase: Original receipt or order confirmation required

Starting your return is simple and convenient:

• Step 1: Contact our customer service team at [email protected]
• Step 2: Provide your order number and reason for return
• Step 3: Receive your pre-paid return shipping label via email
• Step 4: Securely package your sunglasses with all original accessories
• Step 5: Drop off at any authorized shipping location

Processing Time: Returns are typically processed within 3-5 business days of receipt at our facility.

We offer flexible refund options to suit your needs:

• Original Payment Method: Full refund to your original payment method (credit card, PayPal, etc.)
• Store Credit: Receive 110% value in store credit for future purchases
• Bank Transfer: Direct bank transfer available for international customers

Return Shipping: We provide free return shipping labels for all domestic returns. International return shipping costs will be deducted from your refund amount.

Want a different style or color? Our exchange process makes it easy:

• Style Exchange: Swap for any other Loewe cat eye sunglasses of equal or lesser value
• Size Adjustment: Exchange for different frame sizes within the same model
• Color Change: Choose a different color variant if available
• Upgrade Option: Pay the difference to upgrade to a higher-value model

Exchanges follow the same 30-day window and eligibility criteria as returns. The new item will come with a fresh 30-day return period.

The following items cannot be returned for health and safety reasons:

• Prescription sunglasses (unless manufacturing defect)
• Items damaged due to misuse or normal wear
• Sunglasses returned after 30 days from delivery
• Items missing original packaging or accessories
• Custom engraved or personalized sunglasses

If you receive damaged or defective sunglasses:

• Immediate Notification: Contact us within 48 hours of delivery
• Photo Documentation: Provide clear photos of the damage or defect
• Priority Processing: Damaged items receive expedited processing
• Free Replacement: We'll send a replacement at no additional cost
• Full Refund Option: Choose a full refund if replacement isn't preferred

We welcome returns from international customers with these considerations:

• Extended Window: 45-day return window for international orders
• Customs Duties: Original customs duties are non-refundable
• Return Shipping: Customer responsible for return shipping costs
• Currency Conversion: Refunds processed in original purchase currency
• Documentation: May require additional customs documentation